HDRM – Helpdesk Relationship Management System

An internal system for the information technology staff of Kasikorn Bank.

The Development Helpdesk Relationship Management System (HDRM) was built for the internal work of the bank's information technology staff. It includes:

Knowledge Base Tool – lets support staff answer and resolve computer-usage problems inside the organization.

Questionnaire – lets staff create surveys to collect needs from members of the organization, with reports that summarize the results.

Meeting room booking – lets employees record meeting-room reservations.

Client
Kasikorn Bank
Year
2004
Budget
1,000,000 baht (initial budget)

Scope

  • Product / Application Development
  • System Maintenance

Gallery

IT asset management screen
IT asset management screen
Login screen
Login screen
Knowledge Base screen
Knowledge Base screen
HDRM – Helpdesk Relationship Management System